All warranty returns or new product returns are required to have a Return Good Authorization (RGA) form filled out, only ONE request is needed for multiple items. You will be contacted within 24-48 hours with a return goods authorization number (RGA)

All warranty returns or new product returns are required to have a Return Good Authorization (RGA) form filled out, only ONE request is needed for multiple items. You will be contacted within 24-48 hours with a return goods authorization number (RGA).&#xA0;Please allow 10-14 business days for your return to be processed. RGA numbers must be written on the outside of the box and returned to: ECGS Returns Dept. 566 Airport Rd Louisburg, NC 27549 All return items are subject to a 15% restocking fee and must be in new condition. If any part is deemed unusable, installed or improperly installed it will not be eligible for return. Warranties or returns&#xA0;WILL NOT be accepted with out an RGA number. RESTOCKING FEE SCHEDULE: 0-30 Days (15%) 31-60 Days(25%) 61-90 Days (35%) Over 90 Days (45%)If you&apos;d like to start a return, please visit our <a href="https://eastcoastgearsupply.com/if-141-return-goods-authorization-form.html" target="_blank" rel="noopener noreferrer">Return Portal</a>.

What’s your return policy?

Axle Cancellation Policy:. All axles ordered from East Coast Gear Supply are built to customer specifications, we do not stock any axles. Therefore if an axle is cancelled after the initial order date our cancellation policy is as follows:. Cancellat

Axle Cancellation Policy:All axles ordered from East Coast Gear Supply are built to customer specifications, we do not stock any axles. Therefore if an axle is cancelled after the initial order date our cancellation policy is as follows:Cancellation Fee Schedule:<ul><li style="font-size: 16px;">Axle Assembly has NOT been welded 0%</li><li style="font-size: 16px;">Axle Assembly Has Been Welded 25%</li><li style="font-size: 16px;">Axle Assembly has been welded and has options that are custom (such as options not listed on our website) 50%</li></ul>Small Parts Cancellation Policy:A 5% cancellation fee will apply to orders that are canceled after being processed.Please feel free to call or email with any questions.

What is your cancellation policy?

PARTS WARRANTY: All parts sold by ECGS carry the respective manufacturers warranty. ECGS will aid the customer in the warranty process. All warranties implied herein are for the original purchaser only!. CHROMOLY SHAFT KITS:. ECGS will warranty shaft

PARTS WARRANTY: All parts sold by ECGS carry the respective manufacturers warranty. ECGS will aid the customer in the warranty process. All warranties implied herein are for the original purchaser only! CHROMOLY SHAFT KITS:ECGS will warranty shafts from shaft kits sold by us directly, ECGS will cover one shaft due to u-joint failure only. If half circle clips are used or multiple ujoint failure occurs no warranty will be issued. Customer reserves right to send to respective manufacturer for consideration and ECGS will provide purchase documentation for the customer. All warranties must be returned to ECGS for consideration at the customers expense. ECGS will then process warranty and ship back free of charge. ECGS reserves the right to direct customer to manufacturer for warranty at any time. Purchase of Yukon super joints, Nitro 300m Joints, Ox joints or CTM ujoints give the shafts an unlimited lifetime warranty. SINGLE &amp; CUSTOM CHROMOLY SHAFTS:ECGS&#xA0;WILL NOT cover shaft due to u-joint failure only. Customer reserves right to send to respective manufacturer for consideration and ECGS will provide purchase documentation for the customer. All warranties must be returned to ECGS for consideration at the customers expense. ECGS will then process warranty and ship back free of charge. ECGS reserves the right to direct customer to manufacturer for warranty at any time. Broken custom axle shafts require a $75 re-splining fee. This includes Ford Super Duty (99-04) Shafts and Dodge CAD Delete Shafts!! American shafts are not warrantied against u-joint failure unless Yukon or CTM joints are installed with full circle clips!RING AND PINIONS:ECGS will warranty all ring and pinions sold by us directly against manufacturer defects . Abuse is not covered, incorrect installation, improper gear oil, or improper gear break in is not covered. ECGS reserves the right to direct customer to manufacturer at any time if we feel warranty is unmerited.LOCKER/POSITRACTION/SPOOLS:ECGS will warranty units sold by us directly if they fall with in manufacturers time limits. ECGS reserves the right to direct the customer to the manufacturer. NEW OR REBUILT DIFFERENTIAL WARRANTY:Our NEW or RE-MANUFACTURED differential units carry a 5 year warranty on all new parts i.e. bearings, ring and pinion, shafts. This is a parts and labor warranty.<ul><li style="font-size: 16px;">Used shafts are not covered.</li><li style="font-size: 16px;">Used Spider gears or case assemblies are not covered though we will provide good used replacement parts in the event of a failure.</li><li style="font-size: 16px;">Factory Toyota Elockers are not covered if the Elocker carrier fails we will work with the customer to get a replacement unit but OEM part failure is out of our control.</li><li style="font-size: 16px;">Axle housings, 3rd members, or brackets destroyed do to abuse: ECGS is not liable for damage caused by excessive use though we will work with the customer on a replacement unit.</li><li style="font-size: 16px;">All aftermarket lockers and positractions carry the manufacturer&#x2019;s warranty only.</li><li style="font-size: 16px;">Used or Rebuilt positractions carry no warranty. In the event of a failure the customer will be required to ship the axle or differential to our location at their expense and we will repair and ship back free of charge.</li><li style="font-size: 16px;">Lack of oil will not be covered under warranty or improper break in, abuse of components is not covered, if there is a ring and pinion failure due to excessive abuse we will replace free of charge but we will not reimburse the shipping cost to our facility.</li><li style="font-size: 16px;">Warranty on 8&quot;, V6 &amp; Elocker Toyota diffs is limited to 35 inch tires with a stock Toyota motor. Tire size over 35 inches will be warrantied at our discretion, if it is a set up error we will take care of it, regardless of tire size. But if your running 35&apos;s and up and beating it offroad we can only do so much.</li><li style="font-size: 16px;">Any modifications made to the differential, housing, or 3rd member after leaving ECGS will void any expressed or implied warranty.</li></ul>If the failure was a manufacturing defect ECGS will reimburse the customers shipping expense. In special circumstances ECGS will aid customer in having a repair done outside our facility, after which time all warranty claims are void. In short we guarantee that this axle will be set up to the highest quality specifications in our control.

What is your Warranty Policy?

Dear ECGS Customer (Past, Present, and Future):. This message is in response to all inquiries requesting a discount on Complete Axle Assemblies, and Complete 3rd members. All of our promotions exclude these items and is specifically stated in the adv

Dear ECGS Customer (Past, Present, and Future):This message is in response to all inquiries requesting a discount on Complete Axle Assemblies, and Complete 3rd members. All of our promotions exclude these items and is specifically stated in the advertisement and online when the code is used. We do not discount these assemblies from their advertised price. Our standard advertised price for the assemblies already includes a significant discount on the parts that we are installing. Therefore the remainder of the price is labor. We have calculated the labor rate on these assemblies to be as low as possible, for us to further discount these assemblies we would have to sell the parts under cost or cut our already low labor rate. In addition ECGS offers the Nations best warranty on these assemblies. The price of the units are specifically designed to provide the customer with the absolute best price and the best quality. The good news is you don&apos;t have to wait until a specific time to purchase or have regrets that you spent too much. Our assemblies are always advertised and sold at the very best price that we can produce them.I personally do not like coupons and discounts. I prefer to sell all the products and services we have at a price that allows ECGS to stay solvent and yet offer the customer the best price and absolute best quality every time. In an effort to keep up with our competitors we will offer sales from time to time. These sales apply to parts only. ECGS currently has 90,000 sq. feet building stocked with over 8,000 part numbers ready to ship. We currently have the resources to ship 30% more packages from our warehouse. We do not have the resources to drastically increase the volume of custom assemblies. This is not to say that we can not accept orders it is merely stating it would not be wise or beneficial for us or the consumer to discount these assemblies in order to increase the volume sold. We are constantly improving our processes and training qualified staff to our manufacturing team but in an effort to produce only the best quality, only the best techs produce your axles! Hopefully this provides some insight on how and why we make the decision we make.I am very proud of our team of 45 and we very much appreciate any and all orders received, we look forward to serving any future customers to the best of our abilities. Please take advantage of any discounts on parts offered, and please accept our apology for not being able to discount our custom built products.Thank You, Chase Perry

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